When you first gave CloudFiler permission to connect to Exchange, you may have only made it available to a selection of staff, so the day before the training be sure to add them as it can take Microsoft 24 hours to propagate the changes.


You can add/remove users via the 365 Admin Center: Controlling who can use CloudFiler


We recommend that where possible, you deploy to the entire organisation to avoid you having to manually add and remove users as they leave and join the business.


On the day of the training, staff will typically need the Prompt To File working, so you may need to install it the day before or first thing in the morning.



Congratulations - it may have looked like a lot of steps but most were quick and easy, and you now have a fully working system - we hope you enjoy it!