The three licensing tiers

CloudFiler licenses are available in 3 tiers: Standard/Professional/Enterprise. The tiers provide different levels of service to suit your needs; see the web site for details.


Understanding Deployment and Licensing

Deployment of the product to users and licensing of it are separate things; you can deploy CloudFiler to everyone yet have only two users who then consume just two licenses.

So deployment is where you make it available to either a selection of your staff or to all of them, whereas licensing is automatic and happens when someone uses the software.

Having the icon appear doesn’t make you a user. You are only a user if you use the software.


Deployment

You can elect to deploy CloudFiler to all staff or a selection of them. This is covered in the help section Controlling who can use CloudFiler

Licensing - adding and removing users

You may be surprised to learn that you never need to add or remove user licences as it's completely automatic.


    • Licences are automatically granted to people who have email accounts on your Exchange On-line service when they try to: file emails, search or manage the system via the customer portal.


    • Licenses are linked to the user’s email address, allowing them to have as many devices as they choose on the one license.


    • Licences are are automatically returned to the pool if they are not used for more than two months (60 days).


Use more licenses than you own - explained

The two month licensing window that returns unused licences, also enables you to use more than you own for short peaks in demand without it costing you more.


How does it work

We maintain a tally of your usage each month. If you use more licenses than you own in any two consecutive months, we will contact you to see if you need more licences, but if it’s just a temporary blip, there is nothing to pay. Any additional licenses will be discounted to align their renewal date with your existing licences.


If conversely your headcount reduces and you need fewer licences, you can reduce the quantity on your annual renewal date.


Example – Short peak in usage

A business has one person retiring and their replacement is starting early to learn the ropes, so during the month there is a need for one more licence. The additional usage is included free of charge as there is no consistent increase in licenses used.