The Add Location to CloudFiler tool is accessed by right-clicking a folder in Windows File Explorer


NOTE: If the CloudFiler options fail to appear when you right-click files or folders, you may need to get your IT people to install the CloudFiler Shell Extension for you.



As most customers of CloudFiler who choose to sync their messages to file system folders, also prefer to place messages in a sub-folder (typically called 'email'), CloudFiler defaults to selecting the name of the folder one level above the one you selected.


For example, if your folder is P:\Americas\aviation\Berkley Terminal 5\email , CloudFiler will assume that the location name is Berkley Terminal 5. If that's incorrect, you can either select another part of the folder path that contains the correct name by selecting the down-arrow and picking it from the list, or you can just type a name.




Silent Video: Using the Shell Extension's right-click option to Add Locations in Windows File Explorer.



TIP: If you are running Windows 11 or later, you may need to select Show more options at the bottom of the list



WARNING: CloudFiler won't allow locations to share the same name. Also note that not all users can create locations. This is managed cetrally by your CloudFiler administrator.


Working with mounted drives

By default CloudFiler will convert mounted drives to UNC paths as these are explicit and thus more reliable. For example the path:


P:\2025\Threadneedle St\email


might resolve to:


\\server3\projects\2025\Threadneedle St\email


You may need to keep the path in its original form. For example, whilst Egnyte can handle both mounted drives and UNC paths, we have found that some customers need to keep them as-is and don't want them converted. If you need to do the same, grab the resize handle at the bottom-right of the dialogue and pull it down; you can also make it wider if required:



This will reveal the UNC conversion option which is checked by default. If you un-check it, the path will be recorded unchanged:



CloudFiler remembers your preference so that you don't have to change this again.