When users double-click an email, they expect it to open in Outlook. The Hub does this for them but to make this work the way users want, you may need to adjust how their browsers behave when downloading, and whether Windows opens emails in Classic or new Outlook.


This page covers how to control whether Windows opens the emails in either New Outlook or Classic Outlook:

Emails open in the wrong version of Outlook


This page covers how to stop the browser from asking whether you want to keep the downloaded file:

Stop the browser asking me whether to keep emails


Once you have made those changes, try double-clicking one of the emails. It should open in Outlook as expected. Note that the Open button at the foot of the preview does exactly the same thing.


Try tapping CTRL + V in an outgoing email - it should paste in an attachment of the email you opened.



NOTE: If you are running Outlook full screen or are running a screen sharing tool like Teams, the opened email may fail to come to the foreground.


TIP: If you have the Hub installed it will: open the email in Outlook, copy the email to your clipboard so that it’s ready to be pasted into another email when needed, and will delete the downloaded file so that your downloads folder does not fill up.



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